Summary: Writing for Busy Readers By Todd Rogers
First Principle: Less Is More Rule 1: Use Fewer Words “Omit needless words” is one of the enduring messages of Strunk and White’s Elements of …
Communication
Summary: Communicate Better with Everyone By Harvard Business Review
Set Boundaries, Foil Boundary Predators, and Say No Boundary predators are easy to find at work. They include the boss who asks you to work …
Summary: Stop Complainers and Energy Drainers By Linda Byars Swindling
Spot a Whiner Whiners remind you of holding children’s hands as you walk them across a street. They want you to help guide them through …
Summary: Permission to Speak By Samara Bay
Breath: How to breathe like you’ve got permission to speak When we take responsibility for our breaths like that, we have a shot at fully …
Summary: Harvard Business Review on Communicating Effectively
Harnessing the Science of Persuasion A LUCKY FEW HAVE IT; most of us do not. A handful of gifted “naturals” simply know how to capture …
Summary: How to Deal with Angry People By Dr. Ryan Martin
Work Out What You Really Want One of the best things we can do when someone is angry with us is figure out what our …
Summary: Turning Small Talk into Big Talk By Jan Janura
Be Intentional Wouldn’t you like to experience a meaningful discussion the next time you gather with a group of interesting people? (Or even uninteresting people—table …
Summary: The Art of Active Listening By Heather Younger
Recognize the Unsaid If you’re interested in transforming your ability to recognize the unsaid, you must start by cultivating a listening mindset that puts you …
Summary: Magic Words By Jonah Berger
Activate Identity and Agency Words do more than just convey information. They signal who’s in charge, who’s to blame, and what it means to engage …
Summary: Trust By Dr. Henry Cloud
Understanding: The First Essential of Trust The process of trust begins by listening and by understanding other people—what they want and what they’re feeling—in short, …